— Support

We're here to help.

One general inbox for anything Capturing Illumination, plus a dedicated address for each product. Real humans read every message — usually within one business day.

General support

Not sure which product? Something spans multiple products? Billing, account, or anything else? Start here — we'll route it to the right place.

Email supportsupport@capturingillumination.com

— By product

Product support

Each product has its own dedicated address. Using the right one helps us respond faster with the context we need.

Concept-stage products

ARIA, Harmonia are still in concept and not yet accepting support requests. For questions, ideas, or early-access interest, use support@capturingillumination.com.

Response times

We aim to respond to every support request within one business day. Live-product issues get priority.

Privacy & security

For privacy or data requests see our Privacy Policy. Security disclosures: security@capturingillumination.com.

Not a support question?

For business inquiries or new project conversations, head to the contact page.

Contact us